Refund Policy

Thank you for shopping with Virgoism! We take great pride in providing you with high-quality products and exceptional customer service. Our refund and exchange policy is designed to ensure your satisfaction while maintaining a fair and consistent approach. Please read the following points carefully before making a purchase:

Cancellation of Prepaid Orders: Once a prepaid order is placed, it cannot be canceled. We encourage you to review your order details before confirming your purchase.

Refund Policy: We do not offer refunds for any products. Instead, we provide the option of a credit note or exchange for eligible items. This allows you to choose an alternative product or retain store credit for future purchases.

Eligibility for Exchange or Credit Note: If you wish to exchange a product or receive a credit note, you must contact us via email within 24 hours of receiving your order. Please include your order number, product details, and the reason for exchange or credit note request.

Express Delivery for Prepaid Orders: For prepaid orders, we offer an express delivery option upon request. This service ensures that your products are delivered to you in the shortest possible time frame. Please reach out to our customer support team to inquire about express delivery and associated charges.

Dispatch Time for Postpaid Orders: If you've chosen the postpaid payment option, please note that the dispatch of your order may take approximately 10 to 12 days. We appreciate your patience and understanding as we work diligently to prepare and ship your items.

Dispatch Time for Prepaid Orders: For prepaid orders, we strive to dispatch your items promptly. The dispatch time for prepaid orders typically ranges between 7 to 8 days. Rest assured, we're committed to delivering your products as swiftly as possible.

At Virgoism, we're committed to your satisfaction and want to ensure that your shopping experience is as enjoyable as possible. If you have any questions or concerns regarding our refund and exchange policy, feel free to reach out to our customer support team. We're here to assist you in any way we can.

Please remember that by making a purchase on our website, you acknowledge and agree to abide by the terms outlined in this refund and exchange policy.

Thank you for choosing Virgoism for your shopping needs!